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Why services are an important part of your software success
Whether you're just getting started with construction management software or have years of experience, professional services are your key to success.
ProjectTeam
Feb 9, 2021
Whether you are just getting started with construction project management software or have years of experience, professional services can play an integral part in your overall success. Expert guidance during the implementation, training, report writing, and roll-out phases significantly decrease the timeline for your users and company to realize the full benefits the system has to offer.
Because professional service members have expert knowledge in the application as well as extensive industry experience, you’ll benefit from their awareness of best practices and techniques to streamline your business operations. Unlike consultants, who are usually only responsible for giving advice, professional service members are responsible for the end result.
A few examples of professional services that we provide for ProjectTeam.com include:
- Quick Start Services - a dedicated onboarding specialist to help new customers understand how to get started and set up correctly
- Block of Time Services - hours of time used in engagements such as report writing, data migration, general administration, and more
- Term Professional Services - a dedicated success manager works with you and your team for the duration of your time using ProjectTeam.com to help with everything you need
Although cost is an important factor when considering which professional services offering is right for you, companies are becoming more strategic and looking at other benefits including operational flexibility, competitive advantage, and value creation. Another reason to consider professional services is employee churn. Losing key employees that hold a critical understanding of your software applications can set you back months as you find replacements and require retraining.
Ultimately, finding the right services option for your business situation comes down to what you are comfortable with. The goal of all professional services that we offer is to help you get the most out of ProjectTeam.com.
Recent reviews related to our Professional Services Team:
⭐⭐⭐⭐⭐ (5/5 rating for customer support)
"Wonderful customer service through development and implementation. Readily available training and support from the ProjectTeam staff. Good follow through."
Erik, Veksel Consulting & Contracting
⭐⭐⭐⭐⭐ (5/5 rating for customer support)
"Being new to the ProjectTeam experience, I was able to hit the ground running. Customer service A+."
Kendra, NMP Engineering
⭐⭐⭐⭐⭐ (5/5 rating for customer support)
"The support team is always quick to respond to questions and provide useful insight. I have used other electronic project management software systems and ProjectTeam.com is much more user-friendly than some systems that are more expensive and take months to set up. I would highly recommend this system and have already."
Leah, Faithful+Gould